Like many applications, VARDesk was created by someone who was working “in the trenches,” identified a wide-spread problem and decided to be the one to fix it. In this case, Krunal Patel was working for a Value Added Reseller (VAR), selling technology to businesses in the enterprise space. Krunal knew that VARs typically use multiple tools to manage a client, and saw the need for one tool that did everything.
As Krunal explains, most VARs have three siloes: sales, operations and engineering, each with their own information and process management needs. The challenge was to create one app that could address it all. Krunal knew what he wanted from an “end goal” perspective, but didn’t know what it would take to make it happen.
“I got what was in my head down on paper,” Krunal recalls, “and then put that out to multiple companies to get bids. I was looking for a development company that’s based here in the U.S., not overseas.”
Krunal’s decision to go with Metrix Systems was based on two key factors: pricing and capabilities. “With Metrix Systems I got the ‘overseas price,’” says Krunal, “meaning the price I would have paid to have this thing built by a firm that’s based overseas, from a U.S. company. Plus, I loved the fact that they build their apps on top of their own proven platform, Xano. Xano’s flexibility meant they could do things faster, and that was very attractive to me.” With Xano the developers don’t have to “reinvent the wheel” on the backend code—Metrix Systems’ team has already developed it, so they would be able to get Krunal’s project done much more quickly.
Metrix Systems took Krunal’s ideas and ran with it, creating a cloud-based comprehensive work management platform for VARs. The VARDesk platform’s long list of capabilities includes giving VARs the ability to…
VARDesk is a comprehensive system that gives VARs all of the functionality they need, but at about a third of the cost of what it takes to buy multiple other tools to accomplish the same thing.
“Metrix Systems has a lot of experience,” Krunal shares, “give excellent advice and are really great to work with. Plus, they’re flexible. When I wanted to change something they were very accommodating, even though they had to recode things. They understood this is a long-term relationship. Doing business with them was like doing business with your family. I could trust them to work autonomously and do the right thing in the application’s architecture, knowing where I wanted to be at the end.”